Shipping and Returns - Personalizedballoons

Customers must select an appropriate shipping method to ensure their order arrives on time for their event. Fastballoons.com will not accept any responsibility if the order was not received on time due to the wrong shipping method selected by the Customer.

DEFECTIVE PRODUCTS

The following conditions qualify for a refund:

If the balloon color received is different than what the customer originally ordered.
If the imprint is smeared or smudged.
If the imprint is cut off
In case of a typographical error made by our art department.

Following items are ineligible for refund, including:

If a customer forgot to upload their art file OR customer provided art with fonts not outlined to curves got substituted for a different font by our computer system.

If customer did not confirm back to changes needed/required to customer’s order within 1 hour of initial, contact by customer service.

If the products are not stored based on the care guidelines provided on the website and the products become damaged or defective.
The order was delayed by the shipping carrier and did not arrive as per the ETA (Estimated Time of Arrival)

Defective Products Claim

In case of any errors caused by us leading to the customer not receiving the product as per their original specification. Fastballoons.com will issue a call tag to have the product picked up and brought back to our factory for inspection. Upon receiving the product, we will inspect the product and if we find the product was shipped in error, the customer will have the option to either get the correct product printed and shipped or receive a full refund.

Any products returned without a call tag number will be discarded and no refund will be issued. No refunds will be issued until the product has been received and inspected by us.

HOW TO RETURN AN ITEM OR REQUEST A REFUND

MISPRINTED PRODUCTS

All misprints and typographical errors or defective product claims must be reported within 07 days from date of order receipt. Any claims afterwards would not be entertained.

Please ensure all items being returned are repackaged and that the package must contain the original quantity of products ordered.

In the case of refunds, the customer has the option to return the product to the company for a complete refund or have another order of the same specification shipped to them free of cost.

All approved refunds will be carried out at the earliest possible considering the date of request. All refund amounts are transferred/debited back to the customer’s account. Fastballoons.com does not offer any cash refunds.

UNPRINTED PRODUCTS

Unprinted and other stock items may be returned if the bags are unopened. A restocking charge of 20% will apply.

The shipping charges on such returns are non-refundable and the customer would be responsible for all shipping and return shipping charges incurred.

A return merchandise authorization number must be obtained by contacting customer service prior to shipping back any authorized returns.

Any products returned without RMA number will be discarded and NO refund will be issued