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Frequently Asked Question

1.WHAT IS YOUR MINIMUM ORDER FOR PERSONALIZED LATEX BALLOONS?
Our Minimum order for personalized latex balloons is 25 balloons.

2.WHAT YOUR MINIMUM ORDER FOR MYLAR BALLOONS?
Minimum order for personalized mylar balloons is 25 balloons.

3.WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Visa, MC, Amex & Discover.

4.WHEN WILL MY ORDER SHIP?
Our production time for all products is 5 business days. If you place your order on Monday, your order will be shipped the following Monday.

5.WHEN WILL I RECEIVE MY ORDER?
Transit time depends on what shipping service you selected for your order. Ground shipping could take from 2 to 5 days of transit time. (Transit time is in addition to production time)

6.ARE YOUR LATEX BALLOONS BIODEGRADABLE?
Yes our latex balloons are made from pure natural latex and are completely biodegradable.

7.ARE YOUR BALLOONS LATEX QUALITY?
Yes our latex balloons are helium quality.

8.HOW LONG DO YOUR LATEX BALLOONS LAST?
Typically 10 inch balloons will last between 8 to 12 hours whereas 12 inch balloons will last between 18 to 24 hours.

9.HOW LONG DO YOUR MYLAR BALLOONS LAST?
Mylar balloons will last 3 to 4 weeks. Mylar balloons can be re-inflated.

10.HOW CAN I SEND MY LOGO TO YOU?
All graphic files can be emailed to art@Personalizedballoons.com. Include your order number in your email.

11.WHAT TYPE OF GRAPHIC FILES DO YOU ACCEPT?
We accept PC formatted EPS, AI & PDF black & white vector art files. All fonts must be converted to outlines before submitting your file. (Customer can submit other file types however we cannot guaranty the quality of print with any other file type)

12.WHERE CAN I ORDER HELIUM?
Cheapest place to order helium is from your local welding supply shop.

13.WHERE DO YOU SHIP FROM?
We ship our products from Los Angeles.

14.DO YOU SAVE CREDIT CARD INFORMATION?
No we do not save credit card information on our server.

15.IS YOUR WEBSITE SECURED FOR ONLINE PAYMENT PROCESSING?
Yes our website is completely secured for payment processing.