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Terms of Sale

Please read our "Terms of Sale" before placing your order. By placing your order, you agree to be bound by all Terms of Sale listed on this page.


PRODUCTION
Normal production time for all orders is 5 business days.  Business days are Monday through Friday excluding weekend and Holidays. 
Example: If you place order on Saturday, Sunday or Monday, your order will ship following Friday. We do accommodate rush orders however, all rush orders must be confirmed with customer service before they can be processed as rush.

CANCELATIONS

Orders can be canceled within 01 business day (24 hours) after order placement. All cancelation requests must be communicated in written via email to our Customer Service Department.

If the customer order has already been put into production, the order can’t be canceled and will be shipped to the customer.


RETURNS & REFUNDS
Custom Printed Balloon orders cannot be returned or refunded

ART ACCEPTENCE
We accept AI, EPS, PDF Vectror art black & white files. All fonts must be converted to outlines or curves before submitting your file. If customer submits a file without converting fonts to outlines, we cannot be held responsible. 
Please call us for more information before placing your order if you need help with your graphic files. 

DEFECTIVE PRODUCT
Products with following conditions are considered defective products:
There is a typographical error caused by our art department
Print is smeared
Print is cut off
Customer received wrong balloon color or the imprint ink colors is incorrect.
Only these conditions can qualify the product as defective. 

SHIPPING
Delivery guarantee is shipping carrier's resposibility. We do not guarantee delivery date or on time delivery.

PRINTING & PACKAGING
All prices for custom printed balloons include balloon and silk-screen imprint.

PACKAGING
Balloons are packaged in poly bags and shipped uninflated.